Shipping & Return Policy

We are committed to providing high-quality products. Below are the details regarding shipping, cancellations, and returns.

5-Day Return Window

Initiate returns within 5 days of receiving your order. Items must be sealed and unopened.

Delivery Timeframe

Standard delivery typically takes between 2 to 10 business days depending on your location.

Shipping & Delivery

Order Cancellation
Kindly ensure that cancellations are communicated via email before your order is dispatched from our fulfilment centre. Once the order has been dispatched, we are unable to cancel it.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Minimum Delivery Time 2 Business Days
Maximum Delivery Time 10 Business Days

*Delivery times may vary depending on your location and shipping method. Shipping charges will be calculated and displayed at checkout.

Order Tracking

When your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@stikko.com.

Pre-orders

Our stock is often sold out, in which case we offer pre-orders. The delivery date will be listed under the product description.

If you haven’t received your order within 7 days of the date set, please contact info@stikko.com.

Cash on Delivery (Payment)

For COD payments, we will share a secure link to complete payment prior to delivery verification.

Return Policy

Please initiate the return process within 5 days of receiving your order. Do not ship your return until customer support approval.

Return Conditions

  • Item must be sealed & unopened
  • Used or opened items will NOT be accepted
  • No partial order returns

Exceptions

  • No cancellations or refunds during sales
  • Damaged items require photographic proof

Refund Timeline

Refunds are settled within 7–10 business days after approval. Kindly allow up to 28 days depending on your bank.

COD Order Refunds

COD refunds are processed strictly through UPI. Please provide UPI details to support.

Return Shipping Costs

Unless due to our error or a defective item, return shipping costs and restocking fees are the customer’s responsibility.